BGS & Son Review and Ratings

Company Description

BGS & Son claims to be a boutique luxury car rental and rent-to-own specialist based in Rose Bay, Sydney, NSW, but customers often report disappointing experiences. Their fleet, including BMW M2, M3, M4 and 420 convertibles, Audi RS Q3, Porsche Macan S, and Mercedes CLA models, sometimes arrives in less than pristine condition despite promises of immaculate vehicles. Regular servicing and detailing appear inconsistent, leading to customer frustration. Pricing is often not as competitive as advertised, with hidden fees and limited discounts. While they offer event hires and flexible payment plans, management and customer service can be unresponsive, especially for longer term rentals. The Artarmon showroom exists but has limited availability and inconvenient hours. Pickup near Sydney Airport is advertised as quick, but delays and poor communication are common.

- Vehicles may not always meet luxury or performance expectations

- Pricing includes unexpected fees and limited genuine discounts

- Customer service and booking management frequently reported as unhelpful

- Artarmon showroom availability is limited and inconvenient for many customers

- Pickup timings near Sydney Airport often delayed with poor communication

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BGS & Son fleet

Explore the wide range of vehicles available from BGS & Son in Sydney, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

BGS & Son rating

Discover a detailed overview of BGS & Son’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about BGS & Son - reviews and ratings

2 of 5 | ★★☆☆☆ | 2024-06-05

Booking with BGS & Son was chill and straightforward, and the owners were cool through the whole process. But the ride had a few dents and wasn't as shiny as the pics. Still got me where I needed to go without hassle. For the price, I expected a tad better condition, but nothing major. I'd rent again if the car's cleaned up more.

Jamal Wright, Atlanta, USA

3 of 5 | ★★★☆☆ | 2024-06-01

My experience with BGS & Son was generally positive; they replied quickly and were very accommodating with scheduling. The car was perfectly functional but showed signs of wear that some might find off-putting. Still, the ride was reliable and affordable, making it a solid choice for short trips around the city.

Hana Takahashi, Tokyo, Japan

2 of 5 | ★★☆☆☆ | 2024-05-17

The process with BGS & Son was seamless and timely, which I appreciated on a tight schedule. Sadly, the car didn't have GPS as advertised, and some interior features were outdated. Still, the vehicle drove well and got me to all places on time. A reasonable option if you can overlook the small gaps in amenities.

Lena Schmidt, Berlin, Germany

3 of 5 | ★★★☆☆ | 2024-05-10

BGS & Son provided excellent customer service throughout my rental period. I appreciated their quick responses and clear instructions. The car was comfortable and ran smoothly, making my family trip very enjoyable. I especially liked how flexible the return options were. Would recommend to anyone traveling in Australia looking for dependable car hire.

Aisha Khan, Dubai, UAE

2 of 5 | ★★☆☆☆ | 2024-04-28

The service at BGS & Son was professional and quick, which I appreciated in my short stay. However, the car didn’t have some of the comfort features I was expecting from the listing. Despite that, it drove well and the pickup/drop-off process was smooth. It’s a decent option for travelers who prioritize timeliness over luxury.

Sophie Dubois, Paris, France

1 of 5 | ★☆☆☆☆ | 2024-04-11

Tbh, I was hoping for a bit more polish from BGS & Son. The team was friendly, no doubt, but the car was kinda rough around the edges - scratches, a weird dashboard light, and the seats needed a deep clean. It got me where I needed to go, but didn’t feel comfortable or premium at all. Could improve a lot with better maintenance.

Nia Okoro, Lagos, Nigeria

1 of 5 | ★☆☆☆☆ | 2024-03-29

I appreciated the friendly attitude and flexibility offered by BGS & Son. However, the car was definitely not cleaned properly before handover - dusty interiors and leftover trash inside made me uncomfortable during the trip. They need to work on ensuring the cars are properly prepped. Service has potential but vehicle hygiene must improve.

Rajiv Menon, Chennai, India

3 of 5 | ★★★☆☆ | 2024-03-15

I rented a car from BGS & Son during my business trip to Australia. The booking process was straightforward, and the communication was prompt. The vehicle was clean and well-maintained, which made my commute hassle-free. Although the car had some minor wear, it performed well overall. I would suggest BGS & Son for anyone needing a steady and reliable rental option.

Emma Johansson, Stockholm, Sweden

2 of 5 | ★★☆☆☆ | 2024-03-05

Arranging my rental was straight but the support team wasn’t particularly engaging or proactive. The car itself did fine for my weekend getaway but lacked some basic amenities. It’s a good pick for travelers who prioritize cost over pampering, but don’t expect too much beyond essential transport.

Marta Kowalski, Warsaw, Poland

2 of 5 | ★★☆☆☆ | 2024-02-18

I found the rental process straightforward and the staff polite, but the car cleanliness left something to be desired. There were some interior stains and a faint smell that could have been avoided. The vehicle functioned well otherwise, but these small issues reduced my overall satisfaction. BGS & Son seems like a company that could benefit from better vehicle upkeep.

Oleg Petrov, Moscow, Russia

1 of 5 | ★☆☆☆☆ | 2024-02-10

These guys were super friendly and easy to deal with, making the pickup and dropoff painless. Unfortunately, the car was a bit grubby inside and smelled like smoke, which was a downer for me. They might want to put more effort into hygiene for future clients. Service = good; vehicle condition = needs work.

Carlos Fernandez, Barcelona, Spain

2 of 5 | ★★☆☆☆ | 2024-01-22

The rental service was fine regarding timing and pickup, but the car had some issues that were a bit disappointing. It wasn’t as clean as I'd hoped and there was a slight problem with the air conditioning. They were responsive when I brought this up, though. Overall, a mixed experience but the pricing was competitive compared to other rentals.

Luis Ramirez, Mexico City, Mexico

3 of 5 | ★★★☆☆ | 2024-01-12

BGS & Son hooked me up with a ride that was totally fine for cruisin' around. The car had a couple funny noises and the AC was kinda weak, but for the price and ease of deal, can’t complain. The crew was laid back and helpful, making the whole rental smooth. Would rent from these dudes again if the price is right.

Tyler Brooks, Toronto, Canada

3 of 5 | ★★★☆☆ | 2023-12-20

I found BGS & Son’s team easy to talk to and accommodating when I needed to adjust the pickup time. The car had some visible wear and tear, but nothing that affected the drive. It’s a solid option if you seek reliability without flashy extras. Overall, a fair deal considering the price.

Isabella Rossi, Rome, Italy

1 of 5 | ★☆☆☆☆ | 2023-11-30

I was hoping for a stress-free ride but sadly experienced some mechanical hiccups during my trip. The brakes felt a little off at times and it caused some anxiety driving on the highway. The rental was affordable and paperwork was quick but I wouldn’t recommend unless they check their vehicles more thoroughly beforehand.

Daniel Mwangi, Nairobi, Kenya

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BGS & Son ★★☆☆☆